As such, we do not issue refunds once the service has been performed satisfactorily and the transaction has taken place.

As a customer, you are responsible for understanding this before engaging theResponse and our services.

Nevertheless, we realise that exceptional circumstances can arise with regard to the the services we provide. Therefore, we may honour refund requests on the following grounds:
• Billing error
• Inadequate service as per our terms of engagement

CONTACT FOR REFUNDS
By email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
By phone: 08 6364 4966

Please allow 24 hours for our team to get back to you regarding the problem.

Requests for a refund are accepted within the period of 30 days after the transaction has taken place.
Each request must be accompanied by detailed and grounded reasons why applying for a refund.
By mutual consent, exchanges will be made to avoid refunds. Such exchanges will be offered on case-by-case basis.